Back Office Assistant Full Time NEW

Professionals searching for Back Office Assistant jobs in Dubai can find excellent opportunities with Al-Futtaim, one of the most well-established business groups in the UAE. Many job seekers actively search for back office executive jobs in Dubai, administrative assistant roles, and corporate office support careers in UAE because these positions offer stable employment, professional work environments, and long-term career growth within large multinational companies.

Overview Of The Role:

• The Backoffice Assistant role is essential for assisting customer orders and ensuring their fulfillment in a professional manner. Success in this position involves maintaining accurate records of order deliveries and providing timely monitoring and support to the IKEA Delivery team to enhance customer shopping experiences. The role also requires strong communication and organizational skills to maintain high standards of service and efficiency in the home delivery operations.

What You Will Do:

Financial

• Maintain and submit KPI reports to track delivery performance.
• Ensure adherence to system procedures as per established protocols.
• Classify, sort, file, and archive documents properly.
• Post completed delivery orders daily and follow up with stores/service providers for pending orders.
• Perform daily reconciliation of postings in the system based on POD confirmations and fulfillment records.

Customer

• Conduct regular spot checks and monitor team performance to ensure quality standards are met.
• Utilize reasoning skills to solve problems as they arise.
• Work to increase the last mile service level with On-Time Fulfillment (OTF) while maintaining shopping experience standards.
• Provide excellent customer service to enhance the shopping experience.

Operational

• Lead the last mile teams to ensure timely order fulfillment.
• Ensure all equipment is safely maintained in good condition.
• Check output to ensure the highest quality of order fulfillment.
• Maintain a clean work environment and comply with all safety requirements.
• Keep records of Proof of Delivery (POD) for handling future customer escalations.

Required Skills To Be Successful:

• Analytical Skills
• Effective Communication
• Customer Focus
• Continuous Improvement

What Qualifies You For The Role:

• High School diploma or equivalent educational qualification.
• 2 to 3 years of experience in last mile delivery services and operations.
• Experience with kitchen furniture delivery and assembly.
• Proficiency in analytic methodology and effective communication.

Working as a Back Office Assistant with Al-Futtaim in Dubai allows professionals to develop valuable skills in office administration, documentation management, data entry operations, and corporate support services. With increasing demand for administrative assistants, office coordinators, and back office executives in UAE, this role offers strong career stability and long-term opportunities within the growing corporate and business sector.