Call Center Agent Full Time

Working as a Call Center Agent in Dubai with IBT offers one of the most rewarding paths for professionals seeking high-paying jobs in Dubai, strong career growth, and a stable future in the customer service sector. This role is ideal for candidates searching for Call Center Jobs in Dubai, Customer Service Jobs UAE, and competitive Call Center Agent salary packages that boost long-term career development in the UAE market.

Key Responsibilities

• Handle inbound and outbound calls with professionalism, ensuring customer satisfaction in every interaction.

• Respond to customer inquiries through calls, chats, and emails, providing accurate information and timely support.

• Record customer details, issues, resolutions, and follow-up actions in the system accurately.

• Resolve concerns related to products, services, or accounts, or escalate complex issues to the appropriate departments.

• Maintain a positive, empathetic attitude while dealing with customers of diverse backgrounds.

• Achieve performance targets, including call handling time, quality standards, and customer satisfaction scores.

• Collaborate with team members to ensure smooth operations and meet departmental goals.

• Stay updated with product knowledge, company policies, and service procedures to communicate effectively with customers.

• Follow call center scripts and guidelines while ensuring a personalized customer experience.

Requirements

• Strong spoken and written communication skills in both English and Arabic to handle diverse customer interactions.

• Minimum 1 year call center experience in a customer service or support role.

• Ability to handle calls, chats, and emails professionally, ensuring consistent service quality across all channels.

• Willingness to work in rotational shifts, including evenings, weekends, and holidays if required.

• Good listening skills, patience, and problem-solving abilities.

• Positive attitude, teamwork capability, and a customer-focused approach.

• Basic computer skills and familiarity with CRM or call center software.

If you are aiming for a strong career in Call Center Jobs in Dubai, seeking Customer Service Careers UAE, or looking for trusted employers like IBT Careers Dubai, this opportunity offers outstanding potential. With increasing demand for Dubai Customer Support Jobs, competitive salaries, and high-growth environments, this role ensures stability and great earning opportunities—making it perfect for job seekers aiming to maximize both career growth and high AdSense RPM.

How to Apply :

Send Your CV via : [email protected]