Counter Staff Full Time

Looking for Counter Staff jobs in Dubai? Al Fuad Exchange offers an excellent opportunity for candidates aiming to grow in customer service and financial service jobs in UAE. This role is ideal for individuals skilled in cash handling, customer interaction, transaction processing, and front desk operations. With Dubai’s expanding financial services sector, exchange and cashier jobs in UAE are in high demand, offering stable careers, competitive salaries, and growth opportunities.

Key Responsibilities:

• Manage incoming and outgoing remittance transactions, including direct transfers and third-party payment methods.
• Provide customers with clear and accurate product and service information, ensuring a high level of customer satisfaction.
• Assist clients with wage disbursements and support the preparation and submission of WPS (Wage Protection System) files.
• Perform all financial and service-related transactions through a single-window system, ensuring efficiency and accuracy.
• Handle customer complaints and queries professionally, coordinating with operations teams to resolve issues promptly.
• Maintain strict confidentiality of client information, ensuring data privacy and security at all times.
• Support compliance processes, including KYC (Know Your Customer), CDD (Customer Due Diligence), and EDD (Enhanced Due Diligence).
• Assist in WPS salary processing and manage SIF (Salary Information File) operations accurately.
• Ensure all transactions comply with company policies, regulatory requirements, and financial standards.
• Deliver excellent customer service both in person and over the phone.
• Maintain a professional appearance and positive attitude while interacting with customers.
• Accurately record and maintain transaction logs and documentation.
• Coordinate with internal departments to ensure smooth service delivery and operational efficiency.
• Identify and report any suspicious transactions or compliance issues to management.
• Contribute to maintaining a welcoming and customer-friendly environment at the counter.

Requirements:

• 2–3 years of experience in a similar role, preferably in finance or remittance services.
• Bachelor’s degree in Finance, Commerce, or a related field.
• Strong knowledge of remittance operations, WPS processing, and compliance procedures.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and accuracy in handling financial transactions.
• Proficiency in using financial systems and computer applications.
• Ability to manage multiple tasks and handle customer interactions professionally.
• Must be currently based in the UAE.

Skills & Competencies:

• Strong customer service orientation with a friendly and professional approach.
• Ability to handle pressure and resolve issues effectively.
• High level of integrity and confidentiality.
• Good problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

If you want to build a reliable career in customer service and finance, applying for a Counter Staff role in Dubai with Al Fuad Exchange is a smart choice. With increasing demand for cashiers, tellers, and customer support professionals, this opportunity ensures long-term job stability and growth.

How to Apply :

Send Your CV via : [email protected]