Customer Service Agent Full Time

About the Job:

An opportunity has arisen for a Customer Service Agent to join our D-Marin team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Support the financial evaluation of new products or service concepts put forward by the Revenue Management function, through cost/ benefit analysis and financial scenario modelling, in order to provide visibility on expected levels of profitability.
• To accomplish general office procedures such as customer e-mailing responses, necessary documents’ preparation for signing the contracts, updating customer database, regular reports etc.
• To make offers, issue invoices, credit notes, prepare berthing/leasing related agreements.
• To carry out any other duties that may be required to operate the facilities at D-Marin as requested by the Marina Manager occasionally.
• To insert all necessary data and keep records up to date to operate the marina management software properly.
• To collect security deposit, payments and hand over to the accounting department along with related reports, refund security deposit to clients
• To participate in boat shows and other marketing events on behalf of the company.
• Establish, build, and expand relationships with potential customers and businesses (agents) to increase sales.
• Conduct meetings and sales presentations with and to potential customers and businesses (agents).
• Negotiating and closing sales with potential customers within a pre-set of rules.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Excellent English language skills (written and spoken).
• High level of agility, adaptability, and emotional intelligence when dealing with internal and external guests.
• Knowledge of Opera version 5 and/or Opera Cloud (Basic level of expertise).
• Genuinely passionate about serving others, with the ability to understand, listen, and respond effectively to requests; attentive to detail.
• Experience working in a multicultural environment.
• Strong attention to detail.