Group Account Support Manager Full Time

Are you searching for a senior-level Group Account Support Manager job in Dubai? Hitachi Digital Careers UAE offers exceptional opportunities within the enterprise IT and digital transformation sector. This role involves strategic account management, B2B client relationship support, CRM system optimization, cloud solutions coordination, cybersecurity service alignment, ERP integration oversight, managed services delivery, and digital transformation consulting support, making it one of the most high-value management positions in Dubai’s rapidly expanding technology market.

What You’ll Be Doing

• Account Planning & Strategy Execution Partner with the Global Account Manager (GAM) to develop and execute focused account plans and strategies with measurable outcomes. Monitor plan effectiveness, identify constraints, deploy corrective actions, and maintain accurate player maps to support account growth.
• Cross-BU Collaboration & Value Positioning Work closely with Business Units and Account Teams to understand and articulate value propositions. Gather customer insights, segment data, reference cases, and market intelligence to strengthen Hitachi’s positioning and support opportunity development.
• Marketing & Segment Alignment Collaborate with Strategic Marketing (ABM, Segment, Market Intelligence) and Segment Leads to align account activities, elevate success stories, and support targeted campaigns. Enable consistent One Hitachi messaging across internal and external engagements.
• Workshop Strategy, Facilitation & Orchestration Lead end-to-end account team and customer workshop delivery—including agenda design, methodology, logistics, attendee communication, facilitation of sessions/breakouts, real-time synthesis, and post-workshop reporting. Translate workshop insights into actionable account plan updates, opportunity maps, and governance-driven execution plans.
• Governance, Cadence & Reporting Manage weekly, fortnightly, monthly, and annual governance cadences. Track actions, dependencies, and execution of progress across BUs, ensuring clear ownership and timely follow-through. Prepare structured reporting, executive summaries, and insights for leadership.
• Pipeline, Opportunity & Growth Enablement Support GAMs in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met. Contribute to the delivery of One Hitachi enabled orders by supporting opportunity governance and cross-BU alignment.
• Data & Tool Governance Ensure pipeline and performance data accuracy by coordinating with BUs and Performance Management teams. Support CRM development and adoption with Sales Technology, driving data hygiene, pipeline completeness, and reporting consistency. Leverage marketing tools and dashboards to consolidate actionable insights for the account team.
• Continuous Improvement & Capability Development Champion process improvements, advance documentation standards (playbooks, templates), and support knowledge sharing across teams. Mentor junior team members and contribute to a culture of operational excellence and collaboration.

What You’ll Bring To The Team

• Bachelor’s Degree or Diploma in either Engineering or Business
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
• Excellent communication skills with an ability to influence both internally and externally
• Attention to detail and ability to manage multiple deadlines simultaneously.
• Strong analytical ability to build relationships.
• Willingness and openness to travel up to 15%
• Cultural sensitivity and openness to work in an international business environment across all time zones

Dubai’s technology and enterprise solutions sectors continue to grow, increasing demand for experienced account managers with cloud, CRM, and cybersecurity expertise. Working with Hitachi Digital provides exposure to multinational enterprise platforms, advanced SaaS solutions, and large-scale digital transformation projects.