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Admin

Help Desk Officer Full Time





Looking for Help Desk Officer Jobs in Abu Dhabi? Wasael Property Management is hiring skilled professionals to provide IT support, technical assistance, service desk operations, desktop support, and network troubleshooting across its business operations. This opportunity is ideal for candidates seeking IT Help Desk Jobs UAE, Technical Support Jobs Abu Dhabi, IT Support Officer Jobs UAE, Service Desk Analyst Jobs Abu Dhabi, and Desktop Support Engineer Jobs UAE. Join a leading property management company offering competitive salaries, comprehensive employee benefits, and excellent long-term career growth opportunities.

Key Responsibilities

  • Act as liaison between airport operations, facilities management, and service providers.
  • Manage incoming calls, emails, and tickets; verify client information and log in Maximo or similar systems.
  • Provide accurate, timely information and solutions; escalate complex issues as required.
  • Monitor, follow up, and report on service requests and work orders.
  • Support emergency response and coordinate FM activities during incidents.
  • Generate daily/shift reports and recommend process improvements.
  • Train users on helpdesk systems and maintain accurate records.
  • Ensure excellent customer service and promote a safety-first culture.

Qualifications

  • Bachelor’s degree in Business, Operations, or related field (preferred).
  • Minimum 2 years’ experience in helpdesk, customer service, or facilities management.
  • Knowledge of FM operations, asset lifecycle planning, and contract management.
  • Proficiency in Maximo or similar FM software.

Skills & Competencies

  • Strong communication and customer service skills.
  • Decision-making and problem-solving in high-pressure environments.
  • Ability to manage high call/email volumes efficiently.
  • Flexible to work rotating shifts (24/7/365).
  • Teamwork, attention to detail, adaptability, and integrity.

Performance Indicators

  • Achievement of service KPIs and response times.
  • Accurate logging and reporting of requests.
  • High asset/system availability.
  • Continuous improvement of helpdesk functions.

Advance your IT career by applying for Help Desk Officer Jobs in Abu Dhabi with Wasael Property Management. Professionals with expertise in Microsoft 365, Windows Server, Active Directory, IT infrastructure, network troubleshooting, hardware and software support, help desk ticketing systems, ITIL practices, cybersecurity awareness, LAN/WAN support, remote desktop support, system administration, and customer service can enjoy attractive salary packages, comprehensive employee benefits, and continuous professional development. Apply today to secure one of the leading Help Desk Officer Jobs UAE and build a rewarding future with one of Abu Dhabi’s respected property management organizations.

Job Overview

  • Date Posted:
  • Expiration date: August 29, 2026
  • Location: Abu Dhabi
  • Job Title: Help Desk Officer
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