IT Coordinator Full Time

The IT Coordinator role in Sharjah with Novotel Hotels plays a key role in hospitality IT infrastructure, network systems, cybersecurity, and hotel technology support.

Job Description

• Manage hotel IT systems, including networks, servers, and user hardware
• Install, configure, update software and operating systems on property devices.
• Provide technical support and troubleshooting to hotel team across departments and guests.
• Monitor systems for performance, vulnerabilities, and security risks like PCI DSS compliance.
• Implement IT policies, access controls, and data protection measures
• Coordinate IT asset procurement, maintenance schedules, and inventory management
• Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades
• Plan and lead local IT projects such as system migrations, Wi-Fi expansions, and server upgrades
• Maintain documentation for system configuration, change logs, and licensing
• Ensure timely resolution of helpdesk tickets and user requests

Qualifications

• Proven experience as an IT Coordinator or in a similar role
• A Diploma or Bachelor’s degree in Information Technology or Computer Science
• Minimum 2 years’ experience in IT support roles within hospitality
• Strong understanding of Windows OS, Office 365, networking protocols, and cybersecurity basics
• Experience with hotel PMS systems, POS platforms, or Opera is a plus
• Familiarity with LAN/WAN infrastructure and server hardware
• Strong communication skills and ability to support non-technical users
• Self-driven, organized, and responsive under pressure

Working as an IT Coordinator at Novotel Hotels in Sharjah offers hands-on experience with hotel PMS systems, cloud technologies, and enterprise IT solutions. With rising demand for hospitality technology and managed IT services.