IT Onsite Support Technician Full Time NEW

Looking for IT Onsite Support Technician jobs in Dubai? AVI-SPL Middle East is a company to explore when researching technical support and audiovisual technology career opportunities in the UAE. IT Onsite Support Technicians help maintain computer equipment, troubleshoot hardware and software issues, support meeting room technology, and ensure reliable operation of workplace IT systems. Candidates with experience in desktop support, network troubleshooting, audio visual equipment, and technical maintenance may be suitable for relevant vacancies. Knowledge of video conferencing platforms, Microsoft Teams, enterprise collaboration systems, and IT service management procedures can also be valuable for professionals seeking technical support careers in Dubai.

What You’ll Do

As an On-Site IT Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support.

A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding.

Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems.

The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.

Key Responsibilities

IT Support – 1st & 2nd Line

• Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment.
• Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs.
• Diagnose and resolve hardware, software, network connectivity and user-profile issues.
• Support new starters, leavers, device replacements and equipment refresh activities.
• Prepare and configure laptops and other endpoint devices for users.
• Support Active Directory and Entra ID-related user and device issues within agreed permissions.
• Troubleshoot authentication, password, MFA and access-related issues.
• Manage incidents and service requests through the client’s service desk platform, ensuring accurate documentation and timely resolution.
• Provide desk-side, remote and walk-up support while maintaining a high level of customer service.

Microsoft Intune / Endpoint Management

A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.

Responsibilities Include

• Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager.
• Configure and troubleshoot devices during initial deployment and user onboarding.
• Register devices and verify successful communication with Intune.
• Configure and troubleshoot Microsoft Company Portal.
• Support users with Company Portal registration and device setup.
• Deploy and install approved applications through Company Portal.
• Troubleshoot applications that fail to download, install or update through Company Portal.
• Check application deployment status and identify failed or pending installations.
• Initiate device sync and policy refreshes and verify successful policy application.
• Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant.
• Verify configuration profiles, security policies and application deployment status.
• Support device rebuilds, resets, re-enrolments and replacement-device migrations.
• Troubleshoot Conditional Access issues relating to device compliance and user access.
• Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider.

Microsoft 365 & User Support

Provide Support Across The Microsoft 365 Environment, Including

• Microsoft Outlook
• Microsoft Teams
• OneDrive
• SharePoint
• Microsoft Office applications
• Exchange-related user issues
• Microsoft Entra ID / authentication

Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability.

AV & Meeting Room Technology

Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.

Technologies Include

• Microsoft Teams Rooms (MTR)
• Crestron DM-NVX AV-over-IP
• Crestron 4-Series control processors and touch panels
• Biamp Tesira DSP platforms
• Cisco Room Kit Pro
• Poly Studio X70 / X52
• Poly TC10 touch controllers
• Sennheiser TeamConnect Ceiling microphones
• Shure Microflex Wireless and ULX-D
• Dante audio networking
• PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals

IT Onsite Support Technician jobs in Dubai can offer opportunities for professionals interested in IT infrastructure, technical troubleshooting, and audiovisual solutions. Candidates exploring AVI-SPL Middle East careers should check the company’s official recruitment channels for current vacancies, eligibility criteria, and application instructions. Experience in desktop support, AV equipment installation, conference room technology, network connectivity, and end-user assistance can strengthen an applicant’s CV. Relevant technical certifications and practical knowledge of enterprise collaboration tools may also improve a candidate’s professional profile. Review the specific job requirements carefully before applying for IT support positions in the UAE.