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Information Technology
IT – Park Support Full Time
IT – Park Support job opportunities in Dubai can interest candidates with experience in technical support, IT operations, and infrastructure services. Dubai Holding is an organization to explore when looking for information technology careers in the UAE. Professionals with knowledge of computer systems, hardware troubleshooting, network support, and IT service management can look for relevant opportunities that match their qualifications and technical experience.
About the Job:
Here’s your chance to step into the role of IT – Park Support at Dubai Holding Entertainment. In this position, you’ll take on key responsibilities that include:
- Provide day-to-day IT support across park operations, retail, F&B, and other business units.
- Troubleshoot and resolve hardware, software, network, and system-related issues efficiently.
- Deploy, maintain, and support IT equipment, applications, and software across the park.
- Manage and respond to IT incidents and service requests, ensuring accurate logging and timely resolution.
- Meet agreed service level agreements (SLAs) and follow IT support standards and procedures.
- Support POS, ticketing, retail, F&B, and operational systems to ensure smooth business operations.
- Communicate effectively with internal teams, service desk, vendors, and end users to provide updates and support.
- Promote excellent customer service and continuous improvement within IT support services.
About you:
- Diploma in Information Technology, Computer Science, or a related field.
- Relevant IT certifications such as MCP, MCDST, CompTIA A+, or equivalent.
- 2–3 years of experience in IT support, preferably within hospitality, theme parks, retail, F&B, or hotel operations.
- Strong troubleshooting skills for hardware, software, network, POS, retail, F&B, and ticketing systems.
- Good communication and customer service skills, with the ability to support users at all levels and work in a fast-paced operational environment.
Candidates searching for IT – Park Support jobs in Dubai should prepare a professional CV highlighting their technical skills, IT support experience, and ability to resolve hardware and software issues. Familiarity with network troubleshooting, IT asset management, helpdesk systems, and infrastructure support can strengthen an application when relevant to the position. Visit Dubai Holding’s official careers channels to check verified vacancies, job requirements, and application procedures.
