IT Solution Support Engineer Full Time NEW

Looking for IT Solution Support Engineer jobs in Dubai? Vanderlande is a company to explore when researching technical support and automation technology career opportunities in the UAE. IT Solution Support Engineers help maintain software applications, troubleshoot system issues, investigate technical incidents, and support the reliable operation of integrated IT solutions. Candidates with experience in IT support, systems administration, software troubleshooting, and technical documentation may be suitable for relevant vacancies. Strong analytical skills, problem-solving abilities, and effective communication can be valuable when supporting complex systems and coordinating with technical teams.

Responsibilities

• Ensure the reliable operation, availability, performance, and capacity of mission-critical airport IT environments, including Linux and Windows servers, virtualization, databases, middleware, hosted applications, monitoring tools, and High Level Controls software.
• Analyze and resolve complex infrastructure, database, middleware, integration, and application incidents, perform root cause analysis, and implement preventive measures to improve system stability.
• Execute operating system, database, middleware, and application upgrades, security patching, vulnerability remediation, and lifecycle activities to keep systems secure and within vendor-supported versions.
• Monitor system health and support backup, recovery, and disaster recovery processes, while maintaining and troubleshooting interfaces between applications, databases, automation systems, and external customer systems.
• Develop and maintain scripts and automation solutions that improve operational efficiency and contribute to continuous service improvement initiatives.
• Act as a technical escalation point and work with project, engineering, cybersecurity, and service delivery teams during deployments and transitions, including international 24/7 support and occasional on-site airport activitiess.

What do we ask from you?

• A degree in Computer Science, Information Technology, Information Systems, or a related technical discipline, together with a strong affinity for enterprise IT infrastructure in business-critical environments.
• Foundational knowledge of Linux and Windows Server administration, plus experience or affinity with Oracle databases, SQL, Oracle PL/SQL, and database administration concepts.
• Understanding of middleware platforms, application hosting, system integrations, and networking fundamentals including TCP/IP, DNS, routing, firewalls, and load balancing.
• Experience with virtualization technologies such as VMware or Microsoft Hyper-V; familiarity with Nagios-based monitoring and observability platforms is beneficial.
• Affinity with cybersecurity, vulnerability management, and patch management; scripting or automation experience using Python, Shell scripting, or PowerShell is an advantage.
• Strong analytical, troubleshooting, communication, and problem-solving skills; a proactive and hands-on approach; professional English; ability to work in an international environment; and willingness to join standby or on-call support and travel internationally when required.

IT Solution Support Engineer jobs in Dubai can offer opportunities for professionals interested in technology, systems support, and industrial automation. Candidates exploring Vanderlande careers should consult the company’s official careers portal for current vacancies, qualification requirements, and application instructions. Experience in incident management, application support, system integration, network troubleshooting, and technical problem-solving can strengthen an applicant’s CV. Knowledge of automation systems and enterprise IT environments may also be beneficial, depending on the role. Review the job description carefully and highlight relevant technical skills and practical experience when applying for engineering positions in the UAE.