IT Specialist Full Time NEW

A skilled IT Specialist in Dubai plays a critical role in maintaining enterprise IT infrastructure, cybersecurity systems, and digital operations within modern organizations. At Emirates Flight Catering, IT professionals manage network systems, cloud technologies, data security, and technical support services, ensuring reliable technology performance and secure digital operations across the company’s business processes.

Key Result Areas:

1. Build long and short-term workforce schedules/HR systems for each department, using relevant workload demand

drivers to enable the most efficient use of resources.

2. Collaborate with line managers to implement changes of scheduling based on dynamic forecasting to ensure

continuous optimization of resources.

3. Engage stakeholders to understand key business issues and workforce scheduling/HR challenges in order to propose

and implement appropriate solutions.

4. Partner with department admins to identify opportunities to increase efficiency in planning and reduce manpower

cost.

5. Contribute to workforce planning throughout the year by providing historical and forecasted data trends in order to

make data driven decisions on headcounts.

6. Conduct periodic health checks on the system to ensure compliance to labor law, policies and processes.

7. Provide continuous training to different user groups on the HR systems and on scheduling practices to build

Organizational competence.

8. Produce periodical analytical workforce reports to highlight trends, identify and recommend solution for area

improvement and to enable decision making.

9. Resolve scheduling/HR system queries in a quick and professional manner, escalates any complex cases to ensure

appropriate response in order to maintain a high level of customer service.

Knowledge, Skills & Minimum Experience:

Qualification:

* A bachelor’s degree or equivalent qualification, preferably in Computer systems

* Basic knowledge of database, internet technologies, quality management and change management

* Lean certified (preferable)

Experience & Knowledge:

* Minimum 6 years* experience in an operational environment

* Professional background in HR or analytics is an advantage

* Experience in long term planning, rostering and scheduling, preferably in Kronos system

* Expertise in Microsoft Office applications, especially MS Excel

* Knowledge on HCM or HRMS modules preferred

Skills:

* Adapts to changes in work environment, manages competing demands and is able to deal with frequent

change, delays or unexpected events.

* Strong communication and customer service orientation

* Strong interpersonal skills to handle sensitive and confidential information and situations.

* Position continually requires demonstrating poise, tact and diplomacy. Influence without authority.

* Identifies and handles potential challenges and problems, comes prepared with solutions resolve them in a

timely manner

* Proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook

* Strong analytical ability and an analytical approach to problem solving.

Working as an IT Specialist in Dubai with Emirates Flight Catering provides technology professionals with valuable exposure to enterprise IT systems, cybersecurity management, cloud infrastructure, and digital transformation solutions. This role allows IT experts to develop advanced technical skills while supporting efficient operations in one of the UAE’s most respected aviation service organizations.