IT Support And Helpdesk Engineer Full Time

Looking for IT Support and Helpdesk Engineer Jobs in Dubai? Al Rostamani Group is hiring experienced IT professionals to provide technical support, helpdesk services, desktop support, network administration, and IT infrastructure management. This opportunity is ideal for candidates seeking IT Support Jobs Dubai, Helpdesk Engineer Jobs UAE, Technical Support Engineer Jobs Dubai, Desktop Support Engineer Jobs Dubai, and IT Help Desk Jobs UAE. Join one of the UAE’s leading diversified business groups offering competitive salaries, premium employee benefits, and exceptional long-term career growth opportunities.

Job Responsibilities

Incident Management

• Update and assign tickets received through SANAD
• Log tickets, both incidents and service requests, reported by end-users;
• Assign tickets to appropriate Teams and Engineers;
• Minimize impact of incidents on operations through escalations and reporting.

First Level Support

• First point of contact; provide information requested by end-users regarding IT services;
• Provide first level resolution of tickets.

Problem Management

• Recognize and identify possible Problems and escalate to the appropriate team.
• Support ARG & GIT Projects / Demands delivery;
• Comply with GIT policies and procedures.

Job Requirements

Qualifications

• Bachelor Degree in any discipline, with certification in related field

Experience

• 2 – 5 year experience with Technical support (onsite and remote)
• Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)

Knowledge & Skills

• Good technical knowledge and familiarity with IT Infrastructure
• Excellent English and communication; able to express thoughts between normal language and technical language
• Positive and Proactive attitude
• Team player
• Committed and Hardworking
• Competent with troubleshooting and resolving incidents/requests
• Capable of providing workarounds when resolution is not readily available.

The Following Skills Are An Added Advantage

• Hardware / software configurations/installation and troubleshooting
• Active Directory
• Microsoft Exchange
• Service Desk Plus (Manage Engine) Software

Advance your technology career by applying for IT Support and Helpdesk Engineer Jobs in Dubai with Al Rostamani Group. Professionals with expertise in Microsoft 365, Windows Server, Azure Active Directory, Active Directory administration, network troubleshooting, IT infrastructure management, VPN configuration, hardware and software support, cybersecurity best practices, ITIL service management, Microsoft Intune, endpoint management, and cloud technologies can enjoy attractive salary packages, comprehensive employee benefits, certification opportunities, and continuous professional development. Apply today to secure one of the leading IT Support and Helpdesk Engineer Jobs UAE and build a rewarding future with one of the region’s most respected business organizations.