IT Support Officer Full Time

The IT Support Officer job in Dubai with Buro Happold is an excellent opening for professionals seeking growth in the UAE technology sector. With increasing demand for high paying IT jobs in Dubai and strong interest in IT support officer vacancy UAE, this role offers exceptional career stability, advanced tech exposure, and a competitive environment for skilled IT support specialists.

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues across the office.
• Support specialized engineering and design applications such as AutoCAD, Revit, SketchUp, Rhino, and Adobe Creative Suite.
• Troubleshoot performance issues related to CAD workstations, rendering software, and graphic-intensive applications.
• Assist in the installation, configuration, and licensing of design and modeling software.
• Collaborate with engineering teams to understand software requirements and optimize system performance.
• Maintain and update IT documentation, including software guides and troubleshooting manuals.
• Manage user accounts, permissions, and access rights in Active Directory and project collaboration platforms.
• Monitor and maintain IT assets, including high-performance workstations and peripherals like plotters and 3D printers.
• Escalate unresolved technical issues to vendors or higher-level support when necessary.
• Ensure compliance with IT policies, data security standards, and software licensing agreements.
• Provide training and onboarding support for new users on engineering tools and IT systems.

Skills & Qualifications:

• Strong knowledge of Windows OS and enterprise IT environments.
• Experience supporting AutoCAD, Revit, and other architecture/engineering software is a plus.
• Familiarity with graphics cards, rendering engines, and performance optimization.
• Basic understanding of networking (TCP/IP, DNS, DHCP) and remote support tools.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work independently and collaboratively with technical and non-technical teams.
• Certifications such as CompTIA A+, Autodesk Certified Professional, or ITIL are a plus.

What we offer you

• Bring your knowledge and expertise to one of the world’s most respected consultancies.
• Hybrid working arrangements
• Attractive salary and benefits package
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
• Entitlement to two memberships to professional bodies or subscriptions
• An international culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.

Choosing the IT Support Officer position in Dubai at Buro Happold gives candidates access to a globally respected engineering consultancy.