IT Support Technician Full Time

noon is currently hiring professionals for IT Support Technician jobs in Dubai, offering an opportunity to work in a fast-paced e-commerce and technology-driven environment. These roles involve technical troubleshooting, desktop and helpdesk support, system maintenance, and ERP-based IT operations. With attractive IT support technician salaries in Dubai and exposure to large-scale digital platforms, this role suits skilled IT technicians.

What you’ll do:

We are seeking a proactive and hands-on IT Support Technician to ensure the smooth and efficient operation of our IT infrastructure across multiple retail store and warehouse locations.

This role requires a self-starter with strong technical skills, excellent problem-solving abilities, and a commitment to minimizing downtime.

The ideal candidate will be responsible for providing technical support, managing IT assets, and maintaining the IT operations of our warehouse facilities.

A valid UAE driving license is essential for this position.

• Provide hands-on technical support for end-users across all locations, addressing hardware, software, and network issues promptly and effectively.
• Manage and maintain Active Directory, including user account creation, modification, and deletion, group policy management, and security administration.
• Administer and troubleshoot mobile devices and applications using Intune and other Mobile Device Management (MDM) solutions.
• Configure, deploy, and maintain Cisco Meraki network devices, including routers, switches, and wireless access points.
• Troubleshoot and resolve issues related to systems (desktops, laptops, servers), printers, and handheld devices (PDAs).
• Utilize ITSM tools such as Jira and Snipe-IT to manage support tickets, track IT assets, and maintain accurate inventory records.
• Ensure accurate and up-to-date tracking of all IT inventory, including hardware, software licenses, and peripherals.
• Manage and oversee the IT operations of our warehouse facilities, ensuring reliable connectivity and functionality of all IT systems.
• Proactively identify and resolve potential IT issues to ensure minimal downtime across all locations.
• Document troubleshooting steps, solutions, and IT procedures.
• Collaborate with other IT team members and vendors as needed.
• Adhere to company IT policies and security standards.

What you’ll need:

• Proven hands-on experience with Active Directory administration and troubleshooting.
• Demonstrable experience in managing and supporting devices using Intune and other MDM platforms.
• Practical experience with the setup, configuration, and maintenance of Cisco Meraki network infrastructure.
• Hands-on experience troubleshooting a wide range of IT issues, including systems (Windows and macOS), printers, and PDA devices.
• Familiarity with and practical experience using ITSM tools like Jira and Snipe-IT.
• Strong understanding of IT inventory management principles and best practices.
• Experience managing IT operations within a warehouse or similar environment is highly desirable.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team.
• Strong 1 customer service orientation with a proactive approach to issue resolution.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

If you are searching for a dependable IT Support Technician vacancy in Dubai, noon Dubai jobs provide strong career stability and growth. From corporate IT technician roles to advanced e-commerce IT support positions, this opportunity combines competitive pay with hands-on experience in one of the UAE’s leading digital companies. Apply now to secure a high-demand IT role in Dubai.