Receptionist Full Time

Are you searching for a rewarding Receptionist Job in Dubai with a globally recognized hospitality brand? Accor is seeking friendly, professional, and customer-focused individuals to manage front desk operations, welcome guests, and provide exceptional hospitality services. This opportunity is ideal for candidates interested in Receptionist jobs in Dubai, hotel receptionist careers, front office executive roles, guest relations positions, customer service jobs, and hospitality careers in the UAE. The role offers valuable exposure to front office management, guest check-in and check-out, reservation support, customer relationship management, telephone handling, and hotel administration, making it an excellent opportunity for professionals seeking long-term career growth.

Job Description

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in a accordance with policies and procedurres.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily.
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Review and update Logbook
• Check equipments
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Asst. FO/FOM
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager

Qualifications

• University Degree in Hotel Management
• Minimum 1 year in a similar role in 4-5 star Hotel

Additional Information

• What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Joining Accor as a Receptionist in Dubai offers an excellent opportunity to build expertise in hospitality operations, guest services, and front office management. The role provides hands-on experience in guest communication, reservation systems, front desk coordination, customer experience management, administrative support, hospitality technology platforms, and operational excellence. Whether your goal is to advance into positions such as Senior Receptionist, Front Office Executive, Guest Relations Officer, Front Office Supervisor, Front Office Manager, Hotel Operations Manager, or Hospitality Manager, this opportunity can significantly strengthen your professional profile and career prospects. Candidates seeking rewarding Receptionist jobs in Dubai with excellent long-term career growth are encouraged to explore this opportunity with Accor.