Support Coordinator Full Time NEW

The demand for Support Coordinator jobs in Dubai continues to grow as companies expand their business operations and customer support services across the UAE. dnata, one of the world’s leading aviation services providers, is offering exciting opportunities for professionals interested in operations support coordination, administrative management, and aviation support services. Candidates searching for support coordinator jobs in Dubai UAE can gain valuable experience in business operations, team coordination, customer support management, and corporate administrative processes within a global aviation organization.

In This Role, You Will

• Analyse manpower and operational data, including short-term resourcing gaps, to deliver insights that inform resource planning, forecasting, and performance tracking, to support the development of future manpower strategies. Deliver concise resource analyses to the Resources & Facilities Controller and Line teams to enhance visibility of workforce trends and support timely operational interventions.
• Maintain and regularly update records to ensure roster plans align with operational needs and airline handling standards. Prepare and deliver routine and ad hoc reports on: manpower deployment, utilisation, planned versus actual man-hours, overtime trends, absenteeism, ad-hoc billable demands from airline customers and changes in Service Level Agreement to support informed operational decision-making. Promptly escalate critical staffing/ rostering issues to the Resources & Facilities Controller.
• Perform department level validation checks to ensure that updates to roster plans and roster groupings are driven by changing operational demands, and are accurately reflected in operational rosters by Support Services Team.
• Coordinate and consolidate employee feedback on roster satisfaction, from engagement sessions for feasibility review, to enable data-driven enhancements to rostering practices. Liaise with outsourced manpower providers to share operational feedback. Maintain records of outsource providers deviations, and report staffing discrepancies to the Resources and Facilities Controller.

Qualification

To be considered for this role, you must meet the below requirements:

• 10 yrs schooling or equivalent
• 6+ years of experience working in a relevant operational role within the aviation sector
• Knowledge/skills:
  • Adequate understanding of resource planning activities
  • Understanding of Realtime Control (RTC) or similar planning tools
  • Ability to analyse and interpret data for decision-making and planning purposes
  • Proficient computer literacy skills
  • Proficient communication skills
  • Proficient verbal, writing and presenting skills
  • Advanced planning and organizing skills

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Working as a Support Coordinator in Dubai with dnata offers excellent career prospects in the UAE’s rapidly expanding aviation and corporate services sector. Professionals with skills in operations coordination, administrative support, customer service management, and business process organization can advance to senior roles such as Operations Coordinator, Business Support Manager, or Administrative Operations Manager. With the increasing demand for support coordinator jobs in Dubai UAE, this role provides long-term career growth, professional development, and opportunities in the global aviation industry.