Telephone Operator Full Time

Build your hospitality career with a Telephone Operator role in Ras Al Khaimah at Rotana, one of the UAE’s most trusted hotel groups. This position is ideal for professionals seeking high-salary hotel customer service jobs, strong guest communication experience, and long-term career stability. With increased demand for skilled hospitality staff, this role provides excellent exposure in front office operations, guest service management, and hotel communication systems. If you’re searching for Telephone Operator jobs in Ras Al Khaimah, premium Rotana Careers, or top hospitality job vacancies in the UAE, this opportunity supports your growth in a dynamic and professional work environment.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Choosing a Telephone Operator position at Rotana Ras Al Khaimah ensures excellent career development, competitive pay, and a strong foundation in the UAE hospitality sector. This role is perfect for individuals aiming for high-salary guest service jobs, call-handling careers, and hospitality communication roles. Whether you are exploring Rotana hotel jobs, customer service roles, or reputable hospitality vacancies in Ras Al Khaimah, this opportunity delivers long-term stability and a clear pathway to success in the UAE’s fast-growing hotel industry.