Telephone Operator Full Time NEW

Working as a Telephone Operator in Abu Dhabi with Marriott International is a rewarding opportunity for professionals seeking stability, growth, and excellent benefits. This role is highly in-demand within the UAE hospitality job market, especially in luxury hotels where communication and guest services are key. Many job seekers search for Marriott International Careers UAE, hotel communication jobs, and high-paying hospitality jobs in Abu Dhabi, making this one of the strongest keyword categories for high AdSense RPM.

Key Responsibilities

• Handle all incoming calls promptly and professionally, ensuring callers are greeted politely and attended to efficiently.

• Route calls to the appropriate departments or staff members based on the nature of the inquiry.

• Maintain an updated directory of internal contacts and ensure accurate extension transfers.

• Record and deliver messages clearly to concerned employees, ensuring no communication gaps.

• Manage outgoing calls, conference calls, and emergency call handling when required.

• Respond to customer inquiries by providing basic information related to services, office hours, or guidelines.

• Assist with front-desk coordination by supporting reception tasks during peak hours or staff absence.

• Maintain call logs, track missed calls, and ensure follow-up by notifying relevant departments.

• Handle customer complaints with patience, escalate serious issues to supervisors, and ensure customer satisfaction.

• Support administrative tasks such as filing, data entry, scheduling appointments, and managing communication-related documents.

Skills & Competencies

• Strong verbal communication skills with clear pronunciation and a friendly tone.

• Ability to remain calm, polite, and professional during high call volumes.

• Good listening skills, multitasking ability, and attention to detail.

• Proficiency in operating multi-line telephone systems, PBX, or similar switchboards.

• Basic computer knowledge, including email handling and MS Office applications.

• Customer-focused attitude with the ability to handle inquiries efficiently.

• Strong organizational skills and the ability to work both independently and as part of a team.

Requirements

• High school diploma or equivalent qualification.

• Prior experience in customer service, front desk, or telephone handling is an advantage.

• Good command of English; proficiency in additional languages is preferred.

• Friendly personality with excellent interpersonal skills.

• Ability to maintain confidentiality and handle sensitive information responsibly.

If you are planning to build a long-term career in the UAE, applying for a Telephone Operator Job in Abu Dhabi at Marriott International can be a smart move. This role is ideal for professionals looking for stable hotel communication jobs, customer service vacancies in UAE, and high-growth hospitality careers.