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Call Centre Jobs
Telephone Operator Full Time
Telephone Operator jobs in Dubai are essential within the hospitality and guest services sector. Media Rotana is seeking professional candidates experienced in hotel PBX systems, VoIP communication platforms, call center operations, customer service coordination, and CRM software management. Applicants familiar with IP telephony systems, digital communication tools, front office procedures, and hospitality guest support standards will play a key role in delivering seamless communication services within a luxury hotel environment.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
A role as a Telephone Operator at Media Rotana in Dubai offers exposure to advanced hospitality communication systems, contact center management platforms, guest service excellence standards, and corporate communication protocols.
