Telephone Operator Full Time NEW

Are you searching for a professional Telephone Operator job in Dubai within the luxury hospitality sector? Towers Rotana Careers UAE offers excellent opportunities for candidates experienced in hotel PBX systems, cloud VoIP communication platforms, CRM guest management software, reservation booking systems, call routing technology, hospitality customer service standards, switchboard operations, and business communication protocols. Telephone operators play a vital role in managing guest inquiries, coordinating internal departments, and ensuring seamless communication across hotel operations.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Dubai’s luxury hospitality industry continues to grow, increasing demand for skilled communication professionals with expertise in modern telecom and hotel management systems. Working with Towers Rotana provides exposure to international guest service standards, advanced CRM technologies, and structured hospitality operations.