Customer Service Agent Full Time

Looking for Customer Service Agent Jobs in Dubai? DP World is hiring professional and customer-focused candidates to manage customer support, shipment coordination, client communication, logistics inquiries, and port service operations. This opportunity is ideal for candidates seeking Customer Service Jobs Dubai, Logistics Customer Service Jobs Dubai, Shipping Customer Service Jobs UAE, Supply Chain Jobs UAE, and Client Service Executive Jobs UAE. Join one of the world’s leading logistics and port operators offering competitive salaries, premium employee benefits, and outstanding long-term career growth opportunities.

Job Description

• Safe and efficient transport of ADAC guests within the airport terminal
• Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery
• Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
• Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
• Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
• Coordinate with other airport representatives to provide assistance related with passenger’s buggy transport service – arrival/departure
• Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer’s problems if any.
• Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
• Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
• Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
• Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
• Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
• Support and respond to passengers needs in the event of an emergency arising.
• Ensure adherence to ADA standards, policies, processes and procedures.
• Reporting faults to the concerned departments for rectification and keeping the client’s Team Leader advised.
• Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.

Build a rewarding logistics career by applying for Customer Service Agent Jobs in Dubai with DP World. Professionals with expertise in customer relationship management, shipping documentation, freight forwarding, logistics coordination, supply chain operations, import and export procedures, CRM systems, Microsoft Excel, order tracking, problem resolution, communication skills, call handling, client account management, maritime logistics, and service quality management can enjoy attractive salary packages, comprehensive employee benefits, international career opportunities, and continuous professional development. Apply today to secure one of the leading Customer Service Agent Jobs UAE and build a successful future with one of the world’s most respected logistics and port management companies.