Call Center Agent Full Time

The Call Center Agent role in Dubai with IBT, the No. 1 BPO Company in the Middle East, offers a strong opportunity for candidates skilled in customer service outsourcing UAE, technical support, customer experience solutions, and contact center operations Dubai.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a clear, polite, and efficient manner.

• Handle outbound calls as required for follow-ups, confirmations, or customer feedback activities.

• Manage calls, chats, and emails professionally and ensure timely resolution of customer issues.

• Document all interactions and maintain accurate records in the system.

• Understand customer needs and provide appropriate guidance, solutions, or escalation if needed.

• Collaborate with internal departments to resolve complex issues and ensure seamless support.

• Maintain a high level of customer satisfaction by offering friendly, supportive, and reliable service.

• Follow company scripts, guidelines, and service protocols while maintaining a natural and professional tone.

• Work in rotational shifts as required by the business needs.

• Meet assigned performance targets, including response time, resolution rate, and service quality standards.

Job Requirements:

• Strong spoken and written communication skills in both English and Arabic.

• Minimum 1 year of call center experience is required.

• Ability to handle multiple channels—calls, chats, and emails—with professionalism.

• Willingness to work in rotational shifts.

• Strong customer service mindset with patience, empathy, and problem-solving abilities.

• Basic computer skills and familiarity with CRM systems.

The Call Center Agent position at IBT in Dubai is an excellent opportunity for individuals aiming to grow in call center operations Dubai, customer service outsourcing UAE, technical support careers, and BPO services Middle East.

How to Apply :

Send Your CV via : [email protected]