Customer Service Agent Full Time NEW

Customer Service Agent Jobs in Dubai offer professionals an opportunity to develop valuable experience in customer support, client communication, service coordination and business operations. DP World provides an opportunity for candidates interested in building their careers within the UAE logistics and global trade sector. Job seekers searching for Customer Service Jobs in Dubai, Customer Service Jobs in UAE, Customer Service Agent Salary in UAE, Customer Support Jobs Dubai and Logistics Customer Service Jobs Dubai can explore this career opportunity. Strong communication, problem-solving and relationship-management skills can support candidates pursuing long-term Customer Service Careers Dubai.

Job Description

• Safe and efficient transport of ADAC guests within the airport terminal
• Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.
• Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
• Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
• Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
• Coordinate with other airport representatives to provide assistance related with passenger’s buggy transport service – arrival/departure
• Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer’s problems if any.
• Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
• Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
• Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
• Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
• Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
• Support and respond to passengers needs in the event of an emergency arising.
• Ensure adherence to ADA standards, policies, processes and procedures.
• Reporting faults to the concerned departments for rectification and keeping the client’s Team Leader advised.
• Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.

For candidates searching for Customer Service Agent Jobs in Dubai, this opportunity with DP World can provide practical exposure to customer communication, service coordination and logistics-related operations. Professionals researching Shipping Customer Service Jobs UAE, Customer Relationship Jobs UAE, Supply Chain Jobs Dubai, Freight and Shipping Jobs UAE and Corporate Customer Service Jobs Dubai should carefully review the vacancy requirements before applying. Experience in customer service and logistics can help professionals strengthen their communication, coordination and client-management skills while exploring International Logistics Careers UAE and other UAE Employment Opportunities.