Customer Service Assistant Full Time

Looking for Customer Service Assistant jobs in Dubai? Al-Futtaim offers career opportunities across various business sectors, including retail and customer-focused services. Candidates with strong communication skills, problem-solving abilities, and a professional approach to customer support may find suitable opportunities. Experience in handling customer inquiries, processing transactions, managing complaints, and using customer relationship management software can help applicants prepare for customer service careers in Dubai.

What You Will Do:

Customer Service

• Provide high standards of customer service to visitors, considering cultural sensitivities and varying expectations.
• Answer questions related to store locations, mall services, operating hours, promotions, and marketing events.
• Conduct daily walks as part of the shift to stay updated on mall/store changes.
• Offer solutions to customer complaints and resolve issues in a professional and timely manner.
• Maintain a positive and approachable attitude to create a welcoming atmosphere for customers and staff.
• Work closely with the customer service team to ensure smooth department operations.
• Provide concierge-style assistance, including offering directions and coordinating mall services (e.g., lost and found, stroller, wheelchair).
• Assist and support with the sales of mall gift cards, promote mall promotions and events.
• Collect and record customer feedback daily to improve services and customer satisfaction.
• Provide suggestions to the management based on customer insights.
• Coordinate and work closely with internal departments, mainly security and operations.
• Support the marketing department during events, including on-ground coordination and managing coupon distribution.
• Provide basic first aid and emergency assistance to mall customers if required.

Site Knowledge

• Develop and maintain in-depth knowledge of the retail center to assist with customer queries, including updated store locations and services.
• Ensure accurate responses to customer inquiries.

Resolution of Problem

• Proactively resolve customer complaints/issues within the delegated authority level.
• Ensure customer satisfaction and smooth management of complaints.

Coordination

• Daily coordination with customer service team members to ensure smooth operations and positive team spirit.
• Coordinate with other mall departments regarding any relevant issues.
• Support the customer service team with a positive attitude.

Management Support

• Provide support to all departments to offer front-line data for management to understand public opinion and visitor experience.
• Facilitate smooth internal communication based on provided instructions.

Required Skills To Be Successful:

• Customer relations support skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic administration, sales, and accounting knowledge.
• Proactive and efficient problem-solving skills.

What Qualifies You For The Role:

• Graduation in any degree.
• Fluency in English, with Arabic preferred.
• 1-3 years of relevant customer service experience in a shopping center or hospitality, with a preference for front-desk experience.
• Ability to work on weekends, official holidays, and outside official working hours.
• Basic knowledge in administration, sales, and accounting.
• Demonstrated behavioral competencies such as being friendly, approachable, honest, trustworthy, flexible, efficient, proactive, punctual, reliable, and possessing a positive, cheerful mentality.

Customer Service Assistant jobs in Dubai can provide valuable opportunities for individuals who enjoy helping customers and working in a professional environment. Candidates interested in Al-Futtaim careers should check the official recruitment website for current vacancies, eligibility criteria, and application instructions. Improving communication, complaint resolution, customer relationship management, and digital service skills can strengthen a candidate’s profile and support long-term career growth in the UAE’s retail and service industries.