Customer Service Officer Full Time

Start a rewarding journey as a Customer Service Officer in Dubai with Majid Al Futtaim, one of the most respected names in the UAE retail and lifestyle sector. This role is ideal for individuals seeking high-salary customer service jobs in Dubai, strong career growth, and opportunities within a globally recognized organization. With customer experience playing a key role across major retail and service segments, the demand for skilled professionals continues to increase. Whether you’re exploring Customer Service Officer jobs in Dubai, premium UAE service roles, or trusted Majid Al Futtaim career opportunities, this position provides a stable and growth-oriented environment.

ROLE PROFILE

• Greet customers warmly and create a friendly, welcoming environment.
• Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
• Handle cash, card, and digital transactions accurately using the POS system.
• Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
• Upsell tickets, combo deals, and retail items to maximize revenue.
• Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
• Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
• Monitor customer flow and provide assistance to avoid queues or delays.
• Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction.
• Maintain accurate records of transactions, refunds, and reports as required.
• Follow all company policies regarding hygiene, health, safety, and data security.
• Support colleagues and other departments during peak times, special events, and promotions.
• Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.

REQUIREMENTS

• Minimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred.
• Strong communication and customer service skills, with a friendly and professional attitude.
• Ability to work under pressure in a fast-paced, guest-facing environment.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Adherence to hygiene, grooming, and uniform standards at all times.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Securing a position as a Customer Service Officer at Majid Al Futtaim in Dubai opens the door to long-term career development, competitive benefits, and professional advancement within the UAE’s retail and lifestyle industry. This role is designed for individuals aiming for high-salary customer support jobs, customer experience roles, and corporate service positions across Dubai. If you’re exploring Majid Al Futtaim careers, service officer vacancies, or top customer service jobs in the UAE, this opportunity offers strong potential and a well-established platform to grow your career in a dynamic and customer-focused environment.