Customer Service Representative Full Time

Looking for Customer Service Representative Jobs in Dubai with a global organization? ADM offers opportunities for professionals interested in customer support, client relationship management and customer experience. A Customer Service Representative can play an important role in responding to customer enquiries, resolving issues, maintaining accurate information and delivering dependable service. Candidates with strong communication, problem-solving, CRM and customer relationship management skills can build valuable experience in a professional business environment. Knowledge of customer service software, digital customer support and business communication can further strengthen a candidate’s profile and create opportunities for career growth in the UAE.

Primary Responsibilities

Customer Relationship Management:

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Prepare, submit, and monitor daily and ad hoc reports.
• Prepare and submit customized documentation.
• Coordinate and manage client projects in collaboration with the field sales team and internal departments, with support from your manager
• Enter and update master data according to specifications
• Resolve credit hold issues.
• Maintain accurate data for customers in all required systems
• Manage Arabic language customer labels

Order Management

• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.

Cross-Functional Collaboration and Business Support

• Collaborate with cross-functional support teams to resolve product issues and customer complaints.

Critical Skills And Competencies

• Positive attitude with a strong customer service orientation.
• Establish and maintain positive relationships with customers.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, to effectively communicate in person, by telephone and in written form in Arabic and in English.
• Excellent problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Time management skills and the ability to multi-task.
• Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.

Education And Experience Requirements

• ISCED Level 4 and three years of experience, or ISCED Level 3 and five years of experience.
• Position requires sitting for prolonged periods of time and operating a keyboard.