JOB DESCRIPTION
The Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards
1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
2. Review orders on a daily basis for possible issues for fulfilment, address issues.
3. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
4. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
5. Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
6. Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
7. Work with Operations to address and resolve store issues.
We are currently hiring for the position of Customer Service Representative. The responsibilities include: Serving as the primary point of...
Apply For This JobWe are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will...
Apply For This JobResponsibilities: Interact with customers to handle inquiries, resolve complaints, and provide information about company services. Answer incoming phone calls and...
Apply For This JobKey Responsibilities: Greet customers and assist them with their inquiries or transactions at the counter. Provide information about products or...
Apply For This JobRESPONSIBILITIES: Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs. Customer Guidance & Managing Floor: direct clients...
Apply For This JobKey Responsibilities: Handle customer inquiries, complaints, and requests promptly and professionally. Provide accurate information to customers regarding shipment status, delivery...
Apply For This Job