Customer Service Specialist Full Time NEW

Looking for high paying Customer Service Specialist jobs in Dubai? DHL Supply Chain is offering exciting opportunities for professionals interested in customer experience management, client relationship management, logistics customer support, supply chain operations, and service excellence in UAE. These urgent customer service jobs in Dubai are ideal for candidates experienced in customer relationship management (CRM), call center operations, complaint resolution, order tracking, logistics coordination, client support, service delivery management, and customer retention strategies. If you are searching for customer service jobs in UAE with visa sponsorship, competitive salary, and career growth opportunities, this is an excellent opportunity to join a globally recognized logistics organization.

Key Responsibilities

• Execute customer service plans and programs for the assigned geography/business area.
• Support customer service initiatives to enhance customer satisfaction.
• Monitor the application of customer service processes and procedures.
• Analyze the cost and effectiveness of customer service initiatives.
• Contribute to process and system improvements.
• Monitor and improve call center scorecards.
• Provide guidance on customer service matters.
• Respond to and resolve escalated customer inquiries.
• Identify customer needs and support commercial opportunities.
• Promote customer service capability development and upskilling.

Stakeholder Management

• Collaborate with internal departments and external service providers.
• Build strong cross-functional relationships.
• Understand customer and stakeholder requirements.
• Provide technical guidance to managers and employees.

Management Responsibility

• Individual contributor role.

Skills

• Customer Relationship Management (CRM)
• Operations Management
• Quality Control
• Budgeting & Forecasting
• Customer Satisfaction
• Call Center Operations
• Account Management
• Stakeholder Management
• Project Management
• Influencing & Facilitation
• Presentation & Storytelling

Qualifications Education:

Bachelor’s Degree or equivalent qualification

Don’t miss this opportunity to secure a high paying Customer Service Specialist job in Dubai with DHL Supply Chain. These urgent customer service jobs in UAE offer excellent career advancement, professional development, and valuable experience in logistics customer support and client relationship management. Whether you are searching for customer experience specialist jobs, client relationship executive careers, logistics customer support positions, call center opportunities, or customer service management roles in Dubai with attractive salary packages, this opportunity provides a strong pathway to success in the UAE customer service and logistics industry.