Help Desk Officer Full Time NEW

Looking for Help Desk Officer Jobs in Abu Dhabi? Wasael Property Management is seeking proactive and customer-focused professionals to join its support team. This opportunity is ideal for candidates searching for Help Desk Jobs Abu Dhabi with experience in customer service, service desk operations, technical support, CRM systems, property management support, complaint resolution, Microsoft Office, and administrative coordination. If you are passionate about delivering excellent customer experiences and ensuring efficient support services, this role offers outstanding career growth within Abu Dhabi’s expanding property management sector.

Key Responsibilities

• Act as liaison between airport operations, facilities management, and service providers.
• Manage incoming calls, emails, and tickets; verify client information and log in Maximo or similar systems.
• Provide accurate, timely information and solutions; escalate complex issues as required.
• Monitor, follow up, and report on service requests and work orders.
• Support emergency response and coordinate FM activities during incidents.
• Generate daily/shift reports and recommend process improvements.
• Train users on helpdesk systems and maintain accurate records.
• Ensure excellent customer service and promote a safety-first culture.

Qualifications

• Bachelor’s degree in Business, Operations, or related field (preferred).
• Minimum 2 years’ experience in helpdesk, customer service, or facilities management.
• Knowledge of FM operations, asset lifecycle planning, and contract management.
• Proficiency in Maximo or similar FM software.

Skills & Competencies

• Strong communication and customer service skills.
• Decision-making and problem-solving in high-pressure environments.
• Ability to manage high call/email volumes efficiently.
• Flexible to work rotating shifts (24/7/365).
• Teamwork, attention to detail, adaptability, and integrity.

Performance Indicators

• Achievement of service KPIs and response times.
• Accurate logging and reporting of requests.
• High asset/system availability.
• Continuous improvement of helpdesk functions.

Take the next step in your professional journey by applying for this Help Desk Officer Vacancy in Abu Dhabi with Wasael Property Management. Candidates with excellent communication skills, strong problem-solving abilities, customer service expertise, and experience in help desk or administrative support are encouraged to apply. Build a rewarding Customer Support Career in the UAE while working with a respected property management company that values professionalism, operational excellence, innovation, and continuous career development.