IT Operations & Support Engineer Full Time

Looking for a high-paying IT Operations & Support Engineer job in Dubai? 💻 Join Emirates Group, a global leader in aviation and technology innovation. In this role, you’ll manage IT infrastructure, system monitoring, troubleshooting, and cloud-based operations to ensure seamless business continuity. 🌍 Gain hands-on experience with enterprise networks, cybersecurity protocols, and IT automation while advancing your career with one of the most reputable organizations in the UAE — Emirates Group Careers Dubai. ✈️

In This Role, You Will

• Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
• Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
• Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
• Set expectations for the customer based on agreed SLOs (timeframes and format).
• Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify & highlight issues to reduce the possibility of system downtime for users.
• Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
• Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
• Adhere to IT policy, Standards & procedures and the audit & finance regulations.
• Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.

Qualification

To be considered for this role, you must meet the below requirements:

• Bachelors degree or (12+3 or equivalent).
• 4+ years of experience in Information Technology.

Knowledge/Skills

• 2 years of Integration product’s support experience covering technologies such as TIBCO suite Products (EMS, BW, BW6, BW Container Edition, ActiveSpaces), IBM WebSphere MQ, Jenkins.
• Must have extensive proven experience in systems, operations and environments of a similar size and complexity.
• Experience of working accurately and confidently with IT Service Management tools. Thorough understanding of ITIL framework.
• Working experience in Observability platforms like Splunk, Zabbix, AppDynamics.
• Hold expertise in Microservices, Event driven solution, API Gateway products like APIGEE, Integration solution in cloud (IPaaS like Snaplogic) and data streaming platforms like Kafka and Solace.
• Extensive Oracle database administration experience in DBA function for large organization.
• Advance knowledge in Oracle database architecture and features, both in private and public cloud environments.
• Experience with Oracle ADG, Enterprise Manager, Oracle Golden Gate.
• Expert in performance tuning, capacity management and troubleshooting large Oracle DB deployments with continuous availability requirements.
• Experience with Distributed SQL databases – Yugabyte, MariaDB, CockroachDB.

Take your technology career sky-high with Emirates Group as an IT Operations & Support Engineer in Dubai. 🚀 You’ll be part of a world-class IT team, delivering 24/7 infrastructure support, managing network reliability, and implementing security compliance for aviation systems. 🌐 Enjoy a rewarding salary, growth opportunities, and exposure to global IT environments. Apply now for this IT Operations & Support Engineer job in Dubai with Emirates Group Careers UAE and soar toward success. 💼