IT Service Desk Analyst Full Time

Looking for high paying IT Service Desk Analyst jobs in Abu Dhabi? Enerflex Ltd. is offering excellent opportunities for professionals interested in technical support, IT infrastructure, and service desk operations in UAE. These urgent IT jobs in Abu Dhabi are ideal for candidates experienced in help desk support, network troubleshooting, system administration, and incident management. If you are searching for IT support jobs in UAE with visa sponsorship, competitive salary, and career growth, this is a great opportunity to work in the energy and technology sector.

Principle Responsibilities and Duties

• Provide Tier I and II support for desktops, network printing, and supported software
• Provide Tier I and II support for business tools such as SAP and other software as required
• Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex
• Responsible for the delivery of some onsite IT Infrastructure administrative services which may include, and not limited to: Security Services (access control and security infrastructure management), backups and Restoration
• Participate in IT project services initiatives that include solution design
• Provide onsite technical support as required
• Build/image IT equipment, manage assets, inventory of hardware and deploy to end users
• completing the windows 10 deployment
• Perform all new hire and terminations process
• Comply with all audit requirements/processes and answer audit questions
• Take phone calls/emails from customers and log tickets
• Provide presentations and follow up with users on technical issues including and not limited to cyber security
• Conduct IT Orientation session with all newcomers and as required when introducing new software/update
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines
• Perform all other duties as assigned by Supervisor / Manager

Qualifications

• Degree in Computer Sciences or equivalent
• ITIL certification or experience would be an asset
• Experience with Service Desk ticketing and phone system tools is required
• Knowledge of engineering tools, such as CAD is strongly recommended
• Working experience with BitLocker, SCCM, Skype-for-Business/MS Teams would be an asset
• Able to converse in English. Arabic is a plus
• Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers and communication systems)
• Broad understanding of technologies used in manufacturing and service business
• Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity
• Takes initiative to identify opportunities / problems and ensure appropriate action is taken
• Able to work under pressure and with the team in developing improved work processes for the department

Don’t miss this opportunity to secure a high paying IT Service Desk Analyst job in Abu Dhabi with Enerflex Ltd.. These urgent technology jobs in UAE offer excellent career growth, stability, and exposure to enterprise IT support and service management operations. Whether you are searching for help desk analyst roles, technical support jobs, or network support positions in Abu Dhabi with attractive salary packages, this opportunity is a perfect fit. Apply now and build a successful career in the UAE IT and energy industry.