IT Service Desk Analyst Full Time

Start a rewarding technology career as an IT Service Desk Analyst in Dubai with Teneo, a renowned global advisory and technology-driven solutions firm. This opportunity is perfect for professionals seeking high-salary IT support jobs in Dubai, exposure to enterprise-level IT infrastructure, and growth in technical support, service delivery, and IT helpdesk management. Whether you’re exploring IT Service Desk Analyst jobs in Dubai, competitive UAE tech salary packages, or looking to advance your career with Teneo Careers, this role offers long-term development and hands-on experience. With a dynamic work environment, modern IT tools, and continuous learning opportunities, Teneo provides an excellent platform for career progress in the UAE’s tech sector.

Key Responsibilities

• Provide second-level technical support to telephone and email requests from users for all hardware, software, phones, AV equipment, and associated peripherals
• Promptly respond to requests and cases from end users (both local and remote) by troubleshooting and/or researching and providing the appropriate resolution
• Develop and document internal IT processes and procedures
• Log support calls and document their outcome to facilitate the resolution of common queries
• Redirect or escalate support requests as appropriate to team members and third parties
• Proactively provide information to users on the progress of outstanding support calls
• Deploy laptops/mobile devices and associated peripherals, including new installations and the redeployment of existing equipment
• Install and configure operating systems and software to agreed standards
• Provide training and answer questions to end users for adopting new technology/IT practices. Work closely with other IT staff members globally to acquire additional technical and non-technical knowledge
• Assist in the compilation of the support team’s technical documentation, guidelines, and procedures, and ensure they are disseminated to users
• Provide a professional, courteous, and rapid response to individual users at all times Effectively communicate and manage key stakeholders to ensure alignment and transparency
• Exemplify integrity and discretion when handling sensitive information or user data

Essential Skills And Experience

• Excellent verbal and written communication skills to engage with users and stakeholders effectively
• Proficiency in MS Excel, Word, and Outlook required
• Must be organized and able to work in a fast-paced environment
• Ability to manage multiple tasks and projects simultaneously while maintaining high standards of service delivery
• Microsoft Windows Operating Systems (desktop and server platforms – Windows 11 and Server 2019/2022)
• Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, switching, and routing.
• Maintenance/monitoring of antivirus solutions and software packages (Intune)
• Azure server infrastructure management
• Office 365 administration and management
• Continuous improvement mindset with a proactive, adaptable, and agile approach to collaboration and problem-solving

Preferred Skills And Experience

• Some travel around the Middle East region may be required throughout the year
• Some scripting experience, preferably with PowerShell
• CompTIA A+/Net+, CCNA, Microsoft 365 Certified: Endpoint Administrator Associate, Cisco Certified Technician (CCT), or related certification a plus

Joining Teneo as an IT Service Desk Analyst in Dubai opens doors to outstanding career growth, competitive compensation, and exposure to advanced IT support operations. Ideal for professionals aiming for high-paying IT support roles in the UAE, this position strengthens technical expertise while offering stability in a globally recognized organization. Whether you want to explore IT helpdesk jobs in Dubai, technical support careers, or reputable Teneo job vacancies, this role provides long-term potential and a strong foundation for success in the UAE’s fast-growing technology landscape.