IT Specialist Full Time NEW

Looking for IT Specialist jobs in Dubai? The Lana is a luxury hospitality destination where reliable information technology systems help support daily hotel operations and guest services. Candidates with experience in IT support, system administration, network troubleshooting, and technical problem-solving can explore relevant career opportunities. Knowledge of cybersecurity practices, cloud computing, Microsoft 365, and IT infrastructure management can strengthen an applicant’s profile when pursuing information technology careers in Dubai’s hospitality sector.

What You’ll Get

As an IT Specialist at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You’ll Do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for most memorable experience and give seamless connectivity to the Guest during their stay and make sure all the system is working without any downtime to ensure our guests receive nothing but the best experience.
• You will be the first point of contact for any IT related Guest complaints and make sure that it is attended to on top priority.
• You need to make sure all the Hotel applications and computer networks are working as per Dorchester Collection standard.
• To make sure that everyone follows all Dorchester Collection IT policies and procedures and monitors them periodically.
• Assist in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Hands-on experience in support for Desktop OS and applications including patches.
• Monitor the IT Helpdesk calls and close them on a priority basis.
• You need to make sure all the backups are completed as per the schedule and inform the IT Manager in case there are any issues.
• Assist the Guest if there is any support or assistance during the stay.
• You need to follow the Planned Preventive Maintenance (PPM) to all the telecom rooms in the hotel and update the record accordingly.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an IT Support, you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of an IT Specialist but we’ll make sure you are provided with specifics on how we care for our hotel.

What You’ll Bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem-solving, and the ability to work independently and on your initiative
• Creative approach to get out of the box ideas.
• You should have good listening skills to make sure that you completely understand the requirement.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Diploma in IT or related field experience. CCNA and Microsoft Certification is desired.
• You should have at least 2 years’ experience in a similar capacity in the luxury hotels in the Middle East.
• Understanding the Guest facing technologies and troubleshooting.
• Previous experience within the luxury hotel industry is advantageous.

IT Specialist jobs in Dubai can offer opportunities for professionals with strong technical knowledge, analytical thinking, and problem-solving skills. Candidates interested in working at The Lana should check official recruitment channels for current vacancies, qualifications, and experience requirements. Developing expertise in network administration, cybersecurity, cloud services, and enterprise IT systems can strengthen professional capabilities and support long-term career growth in Dubai’s technology and hospitality industries.