IT Support Engineer Full Time

IT Support Engineer Jobs in Dubai offer technology professionals an opportunity to develop valuable experience in technical support, network troubleshooting, system administration and IT infrastructure. Genx Systems provides an opportunity for candidates interested in building their careers within the UAE technology sector. Job seekers searching for IT Support Jobs in Dubai, IT Support Jobs in UAE, IT Support Engineer Salary in UAE, Technical Support Engineer Jobs UAE and IT Infrastructure Jobs Dubai can explore this career opportunity. Strong troubleshooting, communication and technical skills can support candidates pursuing long-term Technology Careers UAE.

KEY RESPONSIBILITIES

• Provide technical support for hardware, software, operating system, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, monitors, and other IT devices.
• Diagnose and resolve Windows 10/11 operating system issues and application-related problems.
• Provide onsite and remote technical support to employees and users.
• Troubleshoot network connectivity, internet access, LAN, Wi-Fi, and basic network infrastructure issues.
• Assist with configuration and maintenance of network devices and related IT infrastructure.
• Support Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and other business applications.
• Assist with user account management, password resets, permissions, and basic Active Directory administration.
• Perform software installations, updates, patches, and basic system maintenance.
• Assist with routine IT infrastructure checks and preventive maintenance.
• Support the installation and maintenance of IT equipment at workstations and operational areas.
• Assist with troubleshooting CCTV and Access Control systems when required.
• Support structured cabling activities, including basic cable identification, testing, and connectivity checks.
• Record, track, and resolve technical incidents through ticketing systems where applicable.
• Escalate complex technical problems to senior IT personnel or external service providers.
• Maintain accurate IT documentation, asset records, troubleshooting notes, and support reports.
• Monitor IT equipment and report recurring faults, security concerns, or infrastructure issues.
• Ensure company IT policies, security procedures, and access controls are followed.
• Maintain confidentiality and protect company data and user information.
• Assist with IT projects, equipment upgrades, installations, and system improvements.
• Perform other IT support duties assigned by management.

REQUIRED SKILLS

• Minimum 3 years of experience in IT Support or a similar technical role.
• Strong working knowledge of Windows 10/11.
• Basic networking knowledge, including TCP/IP, DNS, and DHCP.
• Strong hardware and software troubleshooting skills.
• Good knowledge of Microsoft Office 365 support.
• Basic understanding of Active Directory.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to provide effective onsite and remote user support.
• Ability to prioritize incidents and meet service requirements.

PREFERRED SKILLS

• Experience with CCTV and Access Control systems.
• Knowledge of structured cabling and basic network infrastructure.
• Familiarity with IT ticketing and helpdesk systems.
• Experience supporting printers, scanners, Wi-Fi, and other workplace peripherals.
• Relevant IT certification or technical qualification will be an advantage.

For professionals searching for IT Support Engineer Jobs in Dubai, this opportunity with Genx Systems can provide practical exposure to technical support, network systems, hardware, software and day-to-day IT operations. Candidates researching Network Engineer Jobs UAE, Systems Administrator Jobs Dubai, Cloud Support Jobs Dubai, Cybersecurity Jobs Dubai and IT Infrastructure Engineer Jobs UAE should carefully review the vacancy requirements before applying. Experience in IT support can help professionals strengthen their technical and problem-solving skills while exploring Enterprise IT Jobs Dubai, Information Technology Jobs UAE and broader UAE Employment Opportunities.

How to Apply :

Send Your CV via : info@gnxsystems.com