IT Support Executive Full Time

IT Support Executive Jobs in Dubai can offer strong opportunities for professionals interested in IT support services, technical support, enterprise IT and IT infrastructure management. A career with AJ Holdings can help professionals develop experience in areas such as network support, desktop support, IT service desk operations, hardware and software support, server management and IT asset management. Candidates searching for IT Support Jobs in Dubai and Information Technology Careers in UAE can strengthen their profiles by developing knowledge of cloud computing, Microsoft 365, cybersecurity, network security, ITSM solutions and enterprise software.

KEY RESPONSIBILITIES

• Provide first-level and second-level IT helpdesk and desktop support to employees.
• Troubleshoot and resolve issues related to Windows desktops, laptops, printers, scanners, and other IT peripherals.
• Diagnose and resolve hardware and software problems efficiently.
• Install, configure, and maintain computers, applications, peripherals, and other IT equipment.
• Provide user support for Microsoft 365 and Outlook, including basic email and application-related issues.
• Assist users with password, account, software, connectivity, and access-related problems.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and DHCP connectivity issues.
• Check network connections and coordinate with network or service providers when escalation is required.
• Support users with Microsoft Office applications and other approved business software.
• Assist with the setup and configuration of new computers, workstations, printers, and related devices.
• Maintain accurate records of IT incidents, service requests, troubleshooting activities, and resolutions.
• Monitor helpdesk requests and ensure issues are handled within appropriate response times.
• Prioritize and respond promptly to urgent IT issues affecting business operations.
• Escalate complex hardware, software, network, or security issues to senior IT personnel when required.
• Assist with employee onboarding and offboarding by preparing IT equipment and access requirements.
• Support basic IT asset tracking and maintain accurate equipment records.
• Assist with system updates, software installations, antivirus checks, and routine maintenance.
• Provide technical assistance for meeting rooms, displays, printers, and other office technology when required.
• Support 3CX/VoIP phones and related issues when applicable.
• Maintain professional communication and provide clear technical guidance to users.
• Follow company IT policies, security procedures, and data-protection requirements.
• Perform other IT support duties assigned by management.

REQUIREMENTS & QUALIFICATIONS

• 1–3 years of experience in IT Helpdesk, Desktop Support, or a similar IT support role.
• Diploma, Degree, or relevant Certification in IT, Computer Science, Networking, or a related field.
• Strong Windows operating system and hardware troubleshooting skills.
• Working knowledge of Microsoft 365 and Outlook.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and LAN.
• Experience with 3CX/VoIP systems is an advantage.
• Good communication and problem-solving skills.
• Ability to work on-site and handle urgent IT issues effectively.
• Strong customer-service approach with patience and professionalism.
• Organized, reliable, responsible, and able to manage multiple support requests.
• Ability to work independently and as part of an IT team.

An IT Support Executive career in Dubai can provide valuable exposure to managed IT services, cloud infrastructure, cybersecurity services, information security and business technology solutions. Professionals with knowledge of firewall management, VPN management, endpoint security, data backup solutions, disaster recovery and IT compliance can build stronger technical profiles. Those exploring AJ Holdings careers, Dubai technology jobs and wider UAE IT careers can also develop expertise in digital transformation services, IT consulting, enterprise cloud solutions, IT operations management and technology risk management. Strong troubleshooting, communication and problem-solving skills can support progression into IT support, systems administration, network engineering and IT management roles.

How to Apply :

Send Your CV via : hro@ajh-co.com