IT Support Specialist Full Time

Looking for IT Support Specialist Jobs in Dubai? Mumzworld.com is hiring skilled IT professionals to provide technical support, desktop support, network troubleshooting, system administration, and IT infrastructure management. This opportunity is ideal for candidates seeking IT Support Jobs Dubai, Technical Support Engineer Jobs UAE, Help Desk Jobs Dubai, IT Support Engineer Jobs UAE, and Desktop Support Jobs Dubai. Join one of the Middle East’s leading e-commerce companies offering competitive salaries, attractive employee benefits, and outstanding long-term career growth opportunities.

What You’ll Be Doing

Day to Day IT Support

• Provide IT assistance to staff and customers, resolving logged errors in a timely manner.
• Train end users on hardware functionality and software programs.
• Troubleshoot PDA devices, laptops, PCs, and printers, and act as the first line of fixing/repairing devices before escalating to vendors for higher level repair.
• Consult with IT managers and other departments as required.

Systems, Software & Network Management

• Monitor hardware, software, and system performance metrics.
• Update computer software, as well as upgrade hardware and systems.
• Maintain databases and ensure system security.
• Maintain working knowledge of firewalls, network printer setup, and WiFi setup.
• Maintain working knowledge of Google Workspace, Outlook, and Windows 10 (MacOS is a plus but not mandatory).
• Set up a backup network to ensure productivity is not impaired at any time.

Documentation & Process Improvement

• Document processes and perform diagnostic tests.
• Keep track of technological advancements and trends in IT support.
• Conduct weekly asset audits and raise incident reports for any damage to assets.
• Set up and implement a strict IT policy, separate from Tamer but with a similar level of sophistication and restriction, to protect the business without affecting day to day operations.

Vendor & Cost Management

• Develop a network of vendors for IT to help minimize costs for IT infrastructure.
• Source local vendors for all IT related procurement.
• Reduce the cost of printing across operations.

Experience

WHAT YOU’LL NEED

The Foundation:

• Bachelor’s degree in Computer/Information Technology.

The Background:

• Proven work experience as a desktop support engineer or support technician.

The Track Record:

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.

Qualifications & Technical Skills

Strong hands on expertise across:

• Firewalls, network printer setup, and WiFi setup.
• Google Workspace, Outlook, and Windows 10 (MacOS a plus).
• PDA devices, laptops, PCs, and printer troubleshooting.
• Good knowledge of MS Office, Excel, and PowerPoint.

Mindset & Skills

• Strong planning and organizational skills.
• Solution driven with high attention to detail.
• Able to thrive in a high pressure and fast paced environment.
• Self motivated and able to work as part of a team.
• Excellent interpersonal, written, and verbal communication skills.