Receptionist Full Time NEW

DHL Express offers an exciting career opportunity for candidates interested in Receptionist jobs in Dubai. This position may suit applicants with strong communication, customer service, and front desk administration skills who want to work with a well-known international logistics company. Candidates with experience handling visitors, telephone calls, appointments, and routine office coordination can explore the vacancy and review the official job requirements before applying.

Main Responsibilities

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

Education / Experience / Qualification Requirements

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player
• DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all

Candidates planning to apply for the Receptionist vacancy at DHL Express in Dubai should carefully review the official job advertisement for the required qualifications, experience, and application procedure. Make sure your CV highlights relevant front desk experience, professional communication, customer service abilities, computer skills, and administrative knowledge. A well-organised application that matches the employer’s requirements can help you pursue corporate receptionist and office administration career opportunities in the UAE.