Receptionist Full Time

Dubai International Hotel (DXB) is a luxurious 5-star hotel situated within Dubai International Airport. We offer a premium and tranquil experience for travelers from all over the globe. As we continue to grow, we are looking for passionate, driven, and talented individuals to join our team and provide exceptional hospitality to our guests.

Job Responsibilities

• Guest Reception: Welcome guests in a warm and friendly manner, ensuring a smooth check-in and check-out process.
• Guest Services: Provide information regarding hotel services, facilities, and local attractions.
• Communication: Handle incoming phone calls, emails, and inquiries, directing them to the appropriate department or staff.
• Reservation Management: Assist with making reservations, managing booking systems, and ensuring rooms are allocated efficiently.
• Guest Relations: Address guest requests and concerns, ensuring they receive personalized attention and excellent service throughout their stay.
• Coordination: Collaborate with other departments, including housekeeping, concierge, and management, to ensure guest satisfaction.
• Administrative Support: Maintain accurate guest records, process payments, and perform various administrative duties.

Job Requirements

• Experience: Previous experience in a receptionist or front office role in a hotel or customer service industry is preferred.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple tasks.
  • Proficient in handling guest inquiries and managing front desk operations.
  • Ability to remain calm and professional under pressure.
• Language Skills: Fluency in English is required; additional languages are a plus.
• Appearance: Well-groomed, professional appearance with a pleasant demeanor.