Telephone Operator Full Time

Looking for Telephone Operator Jobs in Abu Dhabi? Novotel Hotels is seeking friendly and professional individuals to join its front office team. This opportunity is ideal for candidates searching for Hospitality Jobs Abu Dhabi with experience in PBX operations, guest services, customer support, call handling, front office administration, and hotel communication systems. If you are passionate about delivering exceptional guest experiences and providing efficient communication support, this role offers excellent career development in Abu Dhabi’s thriving hospitality industry.

Job Description

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone, escalating when necessary.
• Monitor and operate hotel’s switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar hospitality or customer service role is preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and remain calm under pressure.
• Proficient in using telephone systems and basic computer applications.
• Fluency in Arabic & English; additional languages are a plus.

Take the next step in your hospitality career by applying for this Telephone Operator Vacancy in Abu Dhabi with Novotel Hotels. Candidates with excellent communication skills, customer service expertise, telephone etiquette, and a professional attitude are encouraged to apply. Build a rewarding Hospitality Career in the UAE while working with a globally recognized hotel brand that values service excellence, teamwork, innovation, and continuous professional development.