Telephone Operator Full Time

Looking for Telephone Operator Jobs in Abu Dhabi? Rotana Hotels is hiring professional and customer-focused individuals to join its front office communications team. This opportunity is ideal for candidates searching for Hotel Telephone Operator Jobs Abu Dhabi with experience in PBX operations, switchboard management, guest services, customer support, call handling, front office operations, communication systems, Microsoft Office, and hospitality administration. If you are passionate about delivering exceptional guest experiences through efficient communication and outstanding service, this role offers excellent career growth within one of the UAE’s leading luxury hotel brands.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Take the next step in your professional journey by applying for this Telephone Operator Vacancy in Abu Dhabi with Rotana Hotels. Candidates with excellent communication skills, strong customer service abilities, experience in hotel telephone operations, and a professional attitude are encouraged to apply. Build a rewarding Hospitality Career in Abu Dhabi while working with a globally recognized hotel group that values professionalism, guest satisfaction, operational excellence, innovation, and continuous career development in the UAE.