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Customer Service
Telephone Operator Full Time
Job Description
- Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Handle phone calls and forward any messages received for the guest.
- Record and give wake-up calls
- Report all telephone defects to the technical department
- If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
- Utilizes correct process and procedure when you handling the confidential guest information
- Take down and relay messages.
Qualifications
- High school Diploma or equivalent.
- Excellent communication skills, both written and verbal required
- Excellent organizations skills and ability to find solutions
- Able to cope with the pressures of a very busy environment
