Call Center Agent Full Time

Looking for a rewarding Call Center Agent job in Dubai with strong growth opportunities? Bab Al Shams Desert Resort is offering a premium Dubai customer service career, ideal for professionals seeking high-salary call center jobs, stable employment, and world-class hospitality experience. This role is tailored for individuals who want to build a successful future in the UAE workforce while benefiting from Dubai’s rapidly expanding hospitality sector.

Key Duties And Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Experience & Educational Requirements

• High School Degree
• 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
• Familiarity with systems and practices
• Strong phone and verbal communication skills, along with active listening
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Choosing a Call Center Agent career in Dubai with Bab Al Shams Desert Resort gives you access to long-term opportunities, competitive salary packages, and exposure to the luxury hospitality industry. If you’re aiming for top-tier UAE customer service jobs and want to maximize your earning potential, this vacancy offers one of the most reliable and high-value career paths in 2025. Start your journey today and unlock the benefits of working in one of Dubai’s most prestigious destinations.