Customer Service Specialist Full Time

Are you searching for a rewarding Customer Service Specialist Job in Dubai with a global leader in energy solutions? Aggreko is seeking customer-focused professionals to deliver outstanding client support, coordinate service requests, and maintain excellent customer relationships. This opportunity is ideal for candidates interested in Customer Service Specialist jobs in Dubai, customer support careers, customer success roles, client relationship executive positions, customer care jobs, and corporate customer service opportunities in the UAE. The role offers valuable exposure to CRM systems, service coordination, technical customer support, client communication, issue resolution, and business operations, making it an excellent opportunity for professionals seeking long-term career growth.

What You’ll Do As Customer Service Specialist

• Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.
• Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.
• Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.
• Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs
• Takes ownership of all reactive customer queries and follow ups on breakdowns, complaints, orders, liaising with the appropriate teams to ensure these are resolved promptly to the customer’s satisfaction.
• Supports the sales function with regards to processing customer orders, change orders, post-order follow-up activities and in expediting the sales force order integration process.
• Communicates the customer requirements across multiple internal teams & systems, ensuring all the operational & internal teams are well versed with the customer requirements
• Accurate checks for new order documentation received from sales and supporting customer documents prior to integrations in M3 and maintain accurate customer and order records in Salesforce.
• Handle and follows up customer calls for order acknowledgement, delivery confirmation, on-hire, off-hire, exchanges, and missing equipment.
• Coordinate with Credit Control and Agent where required for approvals and support new customer setup requirements.
• Update order changes in T-agreement in Salesforce, including required system integrations.
• Create standard on-hire and off-hire folders and related contract documentation in Share Drive.
• Raise and follow up hire coordination cases, tasks with Contracts, Service, and Logistics teams.
• Track estimated end-of-hire dates, communicate updates to Hire coordination team.
• Issuance of hire/off-hire confirmations to clients via Salesforce confirmed internally with hire team.
• Follow up on LPOs, extensions for contracts with client, missing equipment and other customer requirements to support timely execution and invoicing.
• Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs

Here’s What You’ll Get

• Minimum of 2 years of relevant customer service/ contract administration experience in a business-to-business environment, preferably within rental operations.
• Working knowledge of Microsoft Office and ERP/CRM systems such as Salesforce and M3.
• Good written and verbal communication with attention to detail.
• A collaborative lead with results-oriented approach, through functional mentorship and proactive problem-solving,
• Ability to manage multiple tasks, maintain data accuracy and meet service level expectations.
• Self-driven, organised and willing to learn all aspects of the hire lifecycle.

Joining Aggreko as a Customer Service Specialist in Dubai offers an excellent opportunity to build expertise in customer relationship management, client support, and business operations within the energy services industry. The role provides hands-on experience in CRM platforms, customer experience management, service scheduling, technical support coordination, account management, performance reporting, and continuous service improvement. Whether your goal is to advance into positions such as Senior Customer Service Specialist, Customer Success Manager, Client Relationship Manager, Service Operations Manager, Account Manager, or Customer Experience Manager, this opportunity can significantly strengthen your professional profile and career prospects. Candidates seeking rewarding Customer Service Specialist jobs in Dubai with excellent long-term career growth are encouraged to explore this opportunity with Aggreko.