Front Desk Executive Full Time

Looking for Front Desk Executive Jobs in Abu Dhabi? OliOli Careers is hiring friendly and customer-focused professionals to manage front desk operations, visitor assistance, guest admissions, ticketing, and customer service. This opportunity is ideal for candidates seeking Receptionist Jobs Abu Dhabi, Front Office Executive Jobs UAE, Guest Relations Executive Jobs UAE, Customer Service Jobs Abu Dhabi, and Family Entertainment Jobs UAE. Join one of the UAE’s leading interactive children’s museums and enjoy competitive salaries, excellent employee benefits, and exceptional career growth opportunities.

WHAT WE’LL TRUST YOU WITH

• Be an ambassador for the Hoppi® brand; ensure that each visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Learn about Hoppi® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner
• Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit areas and programs
• Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
• Contribute to a positive, team-based, and visitor-first centric culture
• Attend to guest queries, and complaints. Amicably resolve matters with any dissatisfied guests
• Collect and communicate visitors feedback and suggestions
• Recognize and report visitors trends
• Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate
• Sell Hoppi® merchandise to visitors
• Keep an inventory of stock and front office supplies
• Handle cash transactions between customers with various ticket sales
• Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner
• Perform daily opening and closing procedures

Safety / Security

• Provide a safe environment for all visitors, specifically for the children
• Adhere to all policies and procedures of Hoppi®
• Assist visitors in case of an incident or an emergency situation
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities

• Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of Hoppi® within the community
• Perform other duties and be involved in projects and activities that contribute to the achievement of Hoppi®s objectives

WHAT YOU’LL NEED TO BRING TO THE TABLE

Essential:

• Able to work weekends and public holidays.
• Advanced course work or experience in customer service, family learning, or retail operations preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and visitors.
• Excellent grasp of the English language. Arabic is a plus.

Desirable:

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

WHAT ELSE IS IN IT FOR YOU

• Internal growth and development opportunities
• Diverse and welcoming team
• Employee Discounts for Hoppi® products
• Regular team socials and outings
• Employee referral program

Build a rewarding customer service career by applying for Front Desk Executive Jobs in Abu Dhabi with OliOli. Candidates with expertise in front office operations, guest relations, customer service, ticketing systems, visitor management, telephone handling, Microsoft Office, cash handling, and administrative support can enjoy attractive salary packages, comprehensive employee benefits, and excellent long-term professional development. Apply today to secure one of the leading Front Desk Executive Jobs UAE and become part of an innovative entertainment destination dedicated to creating memorable family experiences.