Information Technology Support Engineer Full Time

Are you searching for a rewarding Information Technology Support Engineer Job in Dubai with a leading business group? Gargash Group is seeking skilled technology professionals to provide technical support, maintain IT infrastructure, and ensure seamless business operations. This opportunity is ideal for candidates interested in IT Support Engineer jobs in Dubai, technical support engineer careers, network administrator roles, cloud computing jobs, cybersecurity positions, and enterprise IT opportunities in the UAE. The role offers valuable exposure to IT service management, desktop support, network security, cloud platforms, ERP systems, and digital transformation initiatives, making it an excellent opportunity for professionals seeking long-term career growth.

KEY DUTIES AND RESPONSIBILITIES:

• Use email and chat applications to give employees quick answers to simple IT issues.

• For complex problems that require nuanced instruction, contact employees via phone and/or provide clear, written instructions and technical manuals.

• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Providing prompt and accurate feedback to employees regarding status of issue/request resolution.

• Ensuring proper recording and closure of all issues.

• Preparing accurate and timely reports.

• Documenting technical knowledge in the form of notes and manuals.

• Maintaining good relationships with employees

• Uphold company values throughout business practices and use sound judgment in decision making.

• Any other added duties as may be required by management based on needs of the business.

WORK EXPERIENCE:

• A minimum of 1-3 years of experience in a related role.

• Proven work experience as a Technical Support Engineer or similar role

• Experience with Windows/Linux/Mac OS environments.

EDUCATIONAL QUALIFICATION

• Relevant Bachelor’s degree in related field.

SKILLS/BEHAVIOUR ATTRIBUTES:

• Good understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and troubleshoot basic technical issues.

• Familiarity with remote desktop applications and help desk software (eg. Zendesk).

• Excellent problem-solving and communication skills.

• Ability to provide step-by-step technical help both written and verbal.