Customer Service Specialist Full Time

Are you searching for a rewarding Customer Service Specialist Job in Dubai with a globally recognized industrial solutions company? Hyva is seeking customer-focused professionals to manage client interactions, enhance customer satisfaction, and support service operations. This opportunity is ideal for candidates interested in Customer Service Specialist jobs in Dubai, customer support careers, customer success roles, CRM specialist positions, and client relationship management jobs in the UAE. The role offers valuable exposure to customer engagement strategies, business support services, service coordination, and customer retention initiatives, making it an excellent opportunity for professionals looking to build a successful career in customer service.

Key Responsibilites

• Provide customer service and conduct sales with new and existing customers via telephone;
• Support the dealers in regard to technical questions;
• Make agreements in regard to prices and delivery conditions;
• Create and send quotations and agreements in line with Hyva’s price policies, ensuring proper follow up;
• Ensure correct administrative completions of sales orders, such as the processing in the ERP system;
• Ensures correct provision of information in regard to sales orders for invoicing, taking into account particulars;
• Monitor the delivery times and inform the customer;
• Maintain contact with the client, such as providing product and price information;
• Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions;
• Perform commercial activities focused on sales to attract new customers;
• Maintain contact with the customers;
• Analyze external market and competition;
• Work in conjunction with Finance department in regard to late payments and delivery stoppage.

Role Requirements

• Very good command of English language (both spoken and written)
• Excellent verbal and written skills with a consultative sales approach.
• Basic understanding of technology or strong interest in learning.
• BA degree in business related field will be an asset