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Admin
SP Admin Assistant Full Time
Key Accountabilities
Customer Service
- Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
- Register walk-in and call-in students on IDP’s Client Relation Management (CRM) system and assign these contacts to counsellors.
- Answer all incoming calls from the main office content number and redirect them to IDP staff as required.
- Monitor the generic office email account and distribute messages received to appropriate staff or other offices as needed.
Operations Support
- Support counselors in submitting university applications.
- Respond to student queries on the phone or WhatsApp.
- Assist in the planning and preparation of meetings, conferences, and conference telephone calls.
- Prepare and maintain marketing and other materials required for conferences or events.
Administration
- Maintain updated copies of procedures manuals, forms, and templates for use in the office.
- Arrange outgoing courier and mail pickups.
- Assist with other administrative support tasks as directed by the IELTS Test Center Administrator or Office Manager.
Required Experience
Customer Service
- Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
- Register walk-in and call-in students on IDP’s Client Relation Management (CRM) system and assign these contacts to counsellors.
- Answer all incoming calls from the main office content number and redirect them to IDP staff as required.
- Monitor the generic office email account and distribute messages received to appropriate staff or other offices as needed.
Operations Support
- Support counselors in submitting university applications.
- Respond to student queries on the phone or WhatsApp.
- Assist in the planning and preparation of meetings, conferences, and conference telephone calls.
- Prepare and maintain marketing and other materials required for conferences or events.
Administration
- Maintain updated copies of procedures manuals, forms, and templates for use in the office.
- Arrange outgoing courier and mail pickups.
- Assist with other administrative support tasks as directed by the IELTS Test Center Administrator or Office Manager.
