Customer Service Representative Full Time NEW

Are you searching for a rewarding Customer Service Representative Job in Dubai with a leading electronics and retail brand? Sharaf DG is seeking customer-focused professionals to handle customer inquiries, support services, and retail assistance operations. This opportunity is ideal for candidates interested in Customer Service Representative jobs in Dubai, customer support careers, call center roles, client service positions, customer care executive jobs, and retail customer service opportunities in the UAE. The role offers valuable exposure to customer relationship management, service quality improvement, complaint handling, product support, and retail operations, making it an excellent opportunity for professionals seeking long-term career growth.

Job Responsibilities:

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements

Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.

Educational Qualification : Graduate/Diploma (Mandatory)

Age : Below 30 years

Skills & Abilities:

• Excellent verbal and written communication skills
• Strong team player.
• Listening Skills.
• Multi-tasking.
• Problem solver
• Computer proficiency